In this episode of the Credit on the Go podcast series, TCLM’s Bob Shultz has an engaging conversation with Clair Sandbrook, CEO of Shergroup. This is a practical, high-value conversation for anyone with trade credit or order-to-cash responsibilities, especially when receivables cross borders and local remedies stop being enough. Sandbrook explains how modern enforcement works, what to look for in a recovery partner, and how credit teams can turn a difficult claim into a structured, actionable recovery plan.
If you manage credit risk, collections, or global cash conversion, this episode gives you a sharper view of what happens after a customer doesn’t pay and the debt is no longer just a legal issue but an operational one. The discussion is especially useful for companies selling internationally, because it shows how enforcement can follow the value, not just the invoice, across jurisdictions.
What You’ll Learn
You’ll hear real-world guidance on evaluating where assets sit, how law and venue choices affect your ability to collect a debt, and why knowing your debtor’s footprint matters before a problem turns into a write-off. The episode also explores how AI is changing cross-border research and enforcement strategy, making it easier to identify pathways for recovery and assemble the right local expertise faster.
For finance professionals, the message is simple: recovery is not just a legal afterthought, it is part of good credit design and stronger cash flow management. This conversation will help you think more strategically about contract terms, escalation planning, and how to protect margin when a deal goes sideways.
Listen if You Want to:
Strengthen your global collections and enforcement playbook.
Better understand cross-border debt recovery risk.
Improve contract setup and credit policy before the next dispute arises.
Learn how modern tools and experienced enforcement partners can improve recovery.
Claire Sandbrook’s perspective is especially valuable because it combines deep historical perspective with practical, current guidance that finance teams can use immediately.
About Our Guest:
Claire Sandbrook is the CEO of Shergroup Limited, which originated from the long- established law firm of Burchell and Ruston and the Sheriff’s Office for Greater London and Surrey. Shergroup, as expert provider of enforcement services has developed its core business in a business solutions group. It is now building its range of business solutions grown from the heart of the enforcement business. Its heritage is now the bedrock for solutions for other business owners in the areas of managing cashflow, property, security, digital marketing, sales, recruitment, investigations, and remote working solutions. Claire can be reached at c-sandbrook@shergroup.com.
