Welcome to Credit on the Go, where trade credit, treasury, and finance leaders come to sharpen their edge. If your company sells B2B on credit terms, you know that once invoices age past expectations, the challenges shift quickly, from routine follow-up to disputes, escalations, and tough internal decisions.
In this episode, TCLM’s Bob Shultz sits down with Matthew Bicik, Director of Commercial Sales at Ryan & Jacobs, to unpack the full lifecycle of third-party B2B collections. The conversation covers how collection agencies evaluate accounts, the differences between contingency and fee-based models, and what actually happens when an account is placed, from initial outreach through potential legal escalation. They also dig into how disputes are handled, how documentation and backup impact recoverability, and how regulatory and compliance requirements shape agency behavior. Along the way, we explore how agencies assess account viability, communicate with debtors, and report performance back to credit and finance teams.
If you’re responsible for credit, AR, treasury, or working capital at a company that extends trade credit, this episode provides clear visibility into a critical, but often opaque, stage of the receivables process.
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