We're in the process of automating workflows to our collectors' queues. We'd be interested in knowing best practices and what other firms or companies are doing on the workflow front to maximize the collection of revenue.
That's a great topic that we will be diving into in more depth. There are a number of approaches to automating collection workflows. Going back 30 years now, there have been what we call bolt-on solutions that draw data from an ERP or accounting software package. These are now evolving due to AI/ML to further increase collector productivity. AI/ML is also spurring on new solutions that integrate with your legacy systems. For example, we just published "Get Paid Faster: Adopt an AI Solution That Integrates Credit Decisions into Your CRM" (https://tradecredit.substack.com/p/get-paid-faster-adopt-an-ai-solution-that-integrates-credit-decisions), which will also be featured in this Thursday's email newsletter. If you want more specific assistance, I've been covering this space as an industry analyst for 30 years and my partner has also helped a lot of clients find the best solution and fit.
We're in the process of automating workflows to our collectors' queues. We'd be interested in knowing best practices and what other firms or companies are doing on the workflow front to maximize the collection of revenue.
Hi John,
That's a great topic that we will be diving into in more depth. There are a number of approaches to automating collection workflows. Going back 30 years now, there have been what we call bolt-on solutions that draw data from an ERP or accounting software package. These are now evolving due to AI/ML to further increase collector productivity. AI/ML is also spurring on new solutions that integrate with your legacy systems. For example, we just published "Get Paid Faster: Adopt an AI Solution That Integrates Credit Decisions into Your CRM" (https://tradecredit.substack.com/p/get-paid-faster-adopt-an-ai-solution-that-integrates-credit-decisions), which will also be featured in this Thursday's email newsletter. If you want more specific assistance, I've been covering this space as an industry analyst for 30 years and my partner has also helped a lot of clients find the best solution and fit.