What's Impacting Your Collections Performance: Part 2

This is our second podcast discussing the topic of collection performance. In Part 1, we looked at the variety of issues that take time from your collection efforts in the form of distractions and inefficiencies. In this segment, we talk about making your collection calls as effective as possible: everything from being prepared to setting the tone of the call, and from deflecting excuses to negotiating an acceptable result. Even experienced collectors will find a lot of gems listening to Bob and Dave, who have over 80 years of experience in trade credit and collections.